Help with your bill
Insurance paid—but I still got a bill
Often normal: insurance may pay part, leave deductible/coinsurance, or process after the first statement. Compare the bill’s amount due to your EOB’s patient responsibility.
Common reasons
Not always an error.
- Deductible or coinsurance remaining
- Bill sent before insurance finished
- Multiple providers for one visit
- Out-of-network difference
- Coding or claim still open
Photo your bill or EOB
Free one-line preview, then unlock the full understand + respond pack: plain English, next steps, and calm call/email scripts. Educational only—not legal, medical, or financial advice.
Photo every page of your bill or EOB
Multi-page EOBs are normal — add all pages (up to 10). Photos work best; PDFs with text are supported too.
Try a sample:··